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Return and Refund Policy

Last updated: March 2, 2020

Thank you for shopping at V-MASK™ operated by V-MASK.

If, for any reason, You are not completely satisfied with a purchase We invite
You to review our policy on refunds and returns.
The following terms are applicable for any products that You purchased with

Interpretation and Definitions


The words of which the initial letter is capitalized have meanings defined
under the following conditions.

The following definitions shall have the same meaning regardless of whether
they appear in singular or in plural.


For the purposes of this Return and Refund Policy:

* You means the individual accessing or using the Service, or the company,
or other legal entity on behalf of which such individual is accessing or
using the Service, as applicable.
* Company (referred to as either "the Company", "We", "Us" or "Our" in this
Agreement) refers to V-MASK, central pkwy mountain house, CA.
* Service refers to the Website.
* Website refers to V-MASK™, accessible from
* Goods refer to the items offered for sale on the Service.
* Orders mean a request by You to purchase Goods from Us.

Your Order Cancellation Rights

You are entitled to submit a cancellation request for Your Order within 24 hours without giving any reason for doing so.

The deadline for cancelling an Order is 24 hours from the date on which you order the product and our services commence.

Just because you submit a cancellation request doesn’t mean your request will be approved. Approval of your cancellation request is at our sole discretion. We may deny your request for any reason. 

In order to exercise Your right of a cancellation request, You must inform Us of your
decision by means of a clear statement. You can inform us of your decision by:

* By email:

We will reimburse You no later than 28 days from the day on which We receive
the returned Goods. We will use the same means of payment as You used for the
Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

* The Goods were received in the last 7 days
* The Goods are in the original packaging

The following Goods cannot be returned:

* The supply of Goods made to Your specifications or clearly personalized.
* The supply of Goods which according to their nature are not suitable to be
returned, deteriorate rapidly or where the date of expiry is over.

Goods taken out of original packaging at all. 

* The supply of Goods which are not suitable for return due to health
protection or hygiene reasons and were unsealed after delivery.
* The supply of Goods which are, after delivery, according to their nature,
inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet
the above return conditions in our sole discretion. We may deny your return request for any reason. 

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. We cannot be held responsible for Goods damaged or lost in return shipment.
Therefore, We recommend an insured and trackable mail service. We are unable
to issue a refund without actual receipt of the Goods or proof of received
return delivery.


If the Goods were marked as a gift when purchased and then shipped directly to
you, You'll receive a gift credit for the value of your return. Once the
returned product is received, a gift certificate will be mailed to You.

If the Goods weren’t marked as a gift when purchased, or the gift giver had
the Order shipped to themselves to give it to You later, We will send the
refund to the gift giver.


Shipping and Processing Policy


Processing times usually take 1-7 days, while shipping take 3-28 days, depending on the country your in, your shipping method, and the time of the year. In peak seasons when logistics is backed up, times can be up to 12 days longer for shipping and/or processing. If your product isn't received within 60 days of the date of purchase, only in this case will you receive a full refund. Your order may not be cancelled or refunded for the shipping time unless it exceeds 60 days from your purchase. 

Contact us

If you have any questions about our Returns and Refunds Policy, please contact

* By email:

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